Terms and conditions

Privacy policy


Welcome to winnerpet.ae, this website (the “Website”) is provided by Winner Pet, as a service to our customers. These Terms and Conditions apply to our supply to you of products and services listed in our online shop. Please read these terms and conditions carefully before ordering any product(s) from the website. You should understand that your use of the website or the information contained within the website or by ordering any of our product(s), you are agreeing to be bound by these terms and conditions. Winner Pet in its sole discretion, reserves the right to change these terms and conditions at any time without notice, although any changes will be posted on the website. By browsing the website, you accept that you are bound by these terms and conditions and we therefore recommend that you check these terms and conditions each time you visit the website.


Use of the Site is available only to persons who can form legally binding contracts under applicable law. Persons who are “incompetent to contract” as per local Contract Acts are not eligible to use the Site. If you are a minor your parents or legal guardians can transact on behalf of you if they are registered users/members.

Winnerpet.ae reserves the right to terminate your membership and refuse to provide you with access to the Site if Winnerpet.ae discovers that you are “incompetent to contract”. The Site is not available to persons whose membership has been suspended or terminated by Winnerpet.ae for any reason whatsoever. If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement. Those who choose to access this Site from outside UAE are responsible for compliance with local laws if and to the extent local laws are applicable. Winnerpet.ae will deliver the products only within its jurisdiction and will not be liable for any claims relating to any products ordered from outside its jurisdiction.

Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of Winnerpet.ae you agree to be bound by the Terms and Conditions.


“Your Information” is defined as any information you provide to us in the registration, buying or listing process, in the feedback area or through any email feature. We will protect Your Information in accordance with our Privacy Policy. If you use the Site, you are responsible for maintaining the confidentiality of Your Account and Password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under Your Account or Password. Winnerpet.ae shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password you should notify us by contacting us immediately through the address provided below. If Winnerpet.ae has reason to believe that there is likely to be a breach of security or misuse of the website, we may require you to change your password or we may suspend your account without any liability to us.

You also agree to provide true, accurate, current and complete information about yourself as prompted by Winnerpet.ae registration form (such information being the “Registration Data”). You should also maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if Winnerpet.ae has reasonable grounds to suspect that such information is untrue, inaccurate, and not current or not in accordance with the User Agreement, Winnerpet.ae has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Site.


You agree to defend, indemnify and hold harmless winner.ae, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to Winnerpet.ae or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non fulfillment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement. Governing Law and Jurisdiction

The Winnerpet.ae and use of it is governed by the laws of the Emirate of UAE and the federal laws of the United Arab Emirates. Any proceedings with respect to or in connection with the Winnerpet.ae and/or use of it must be brought in that jurisdiction.



While every effort is taken to ensure accurate product and pricing information, pricing or typographical errors may occur. Winnerpet.ae cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Winnerpet.ae shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is wrongly priced, Winnerpet.ae may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and Winnerpet.ae will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that Winnerpet.ae accepts your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to Winnerpet.ae dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account. No cash disbursement shall be made under any condition whatsoever.

We strive to provide you with the best prices possible on Winnerpet.ae as well as in all our stores under Winner Pet. However, sometimes a price online does not match the price in a store. In our effort to be the lowest price provider in your particular geographic region, store pricing will sometimes differ from online prices.

The price of a product does not include the delivery charge, which will depend on the delivery method you choose and will be added during checkout.

We reserve the right to alter, without notice, the range of products, prices of products and terms and conditions of sale before you place an order. Please note product shades, colors and shapes may vary. All measurements are approximate. We reserve the right to withdraw any item from sale without notice.


All products advertised are subject to availability or while stocks last (as may be applicable).

We try to ensure that we always stock the full product range and will let you know if the product is out of stock. If for any reason beyond our reasonable control we are unable to supply a particular product, we will not be liable to you except that the charges will be reversed for that product after deducting any bank charges, if applicable. The said limitations may be applicable to orders placed by the same account, the same credit card and also to orders that use the same billing and/or shipping address. Winnerpet.ae will provide notification to the customer should such limits be applied.


If your products arrive damaged or they are faulty, you may return them and obtain a replacement product, provided you notify us regarding the complaint within 3 days of receipt of the product.

Winnerpet.ae will only accept returns in the following circumstances:

You receive the wrong order.

The Product(s) is defective.

The Product(s) is damaged in transit, provided insurance is selected during delivery.

A manufacturer advice requests that the Product(s) be returned.


A replacement will be provided for all orders where the product is received “Faulty / damaged” or within a 3 day period if the product is found to be Faulty. In such cases the product must be returned with all correct manuals, packaging intact and all correct cables that came with the product, if any of these are found to be incorrect then the replacement will not be processed.

After the 3 day window for replacement of faulty products any product that becomes faulty after this period will be subject to the manufactures warranty, Winnerpet.ae customer support can assist in directing you to the after sales service.

You must assume the cost and risks of product returns, unless Winnerpet.ae failed to deliver the product ordered or if the product delivered is defective. In such a case, Winnerpet.ae Online will assume the costs and risks related to transportation.

Upon receipt of returned products, a quality check will take place at manufacturer’s authorized service center, upon the condition that said products are received by Winnerpet.ae in the same condition in which they were delivered to you. A replacement product will be shipped based on the approval report from the service center.

If packaging is incomplete or product damaged, scratched, exchange or refund will not be applicable.

In case where Winnerpet.ae is not able to procure a replacement product for you, our customer support team will contact you for providing any alternate options. If any alternate option cannot be reached we will issue refund for the price of the product not including the delivery and any other additional charges.

We only accept returns through our returns process set out above. If a Product(s) is not returned according to our returns process we are under no obligation to accept return of Product(s) by you.

Refund will be processed by Winnerpet.ae within 20 working days and charged back to the credit card that was used for online payment after deducting bank charges. Please note that your credit card company may need additional time to post the money to your account.

Winnerpet.ae will not accept responsibility should a promotional code, which was given to one customer as compensation for an exchange, be used by another customer to purchase goods from winnerpet.ae


This User Agreement is effective unless and until terminated by either you or Winnerpet.ae You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. Winnerpet.ae may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to Winnerpet.ae Upon any termination of the User Agreement by either you or Winnerpet.ae you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. Winnerpet.ae right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Site or affect any liability that may have arisen under the User Agreement.

“Any orders made on Friday, or other UAE Holidays shall be processed during the next bus

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